CATALOG of Telephony, Data, Cable Telecommunications, and Wireless
Courses Offered by KnowledgeLink, Inc..

Course Listing as of 05/01/11




 KnowledgeLink offers several pre-packaged courses in voice, data, and wireless telecommunications, with special emphasis on cable telecommunications systems. We can provide a subject matter expert-instructor who will deliver the course at your location or at our classroom, or a set of courseware that can be used by your trainer. Our courseware consists of student workbooks and instructor guides and visual aids. Of course, we can customize any of our prepackaged course offerings to meet the specific needs of your firm.



Digital Technology and Data Communications for Cable Systems Personnel

Introduction to IP and Routing for Cable Technicians


Digital Technology and Data Communications for Cable Systems Personnel - 1 day
    Target Students:  New employees who will require an overview of data and data communications.  This basic course is recommended for entry level technicians, marketing, and management personnel who will be working with any aspect of data.

Course Objective:

Course Covers:
Digital compared to analog: 

How digital signals differ from analog signals;  converting analog information to digital formats

The nature of digital communications:

Digital terminology - bit, baud, speed, bandwidth;  How 1's and 0's are used to represent information;

Standards and protocols: 

Why we have them;  what data, voice, and video look like as digital information;  how protocols facilitate information movement; the OSI protocol stack and its relationship to cable telecommunications

Transporting digital information on an analog medium: 

How modulation works (Amplitude, frequency and phase;  QPSK, QAM)

Transporting digital information on cable networks:

LANs, WANs, and Metro networks; Ethernet simplified 

Understanding data movement and its implications to the triple play:

An interactive exercise where participants become the Internet to learn the causes and effects of delays and lost data, and how they are prevented.


Introduction to IP and Routing for Cable Technicians - 1 day
    Target Students:  Technicians who will be working with digital technology.  This basic course is recommended as transition course for technicians who are moving from service tech to network or headend positions, and for customer service persons who interface with technical support. 

Course Objective:

Course Covers:
Internet Protocol (IP) in Your Network: 

What IP is and how it moves information across cable networks; 

How the Internet works (participant exercise); 

IP applications:  VoIP, Switched Digital Video, IPTV, home networking, and others

Taking the Mystery Out of IP Addresses:

What do those numbers mean and how you can use them to figure out where your equipment sits on the network

IP Routing and Networking: 

Basics of setting up an IP-based network;

 Student exercise in IPV4 network configuration

How to Say Hello to a Router:

 Introduction to router command language and a discussion of useful router commands

Introduction to IPV6:

Motivation for IPV6; 

New features and capabilities;

How IPV6 changes routing;

Impact of IPV6 on cable telecommunications systems;

Why IPV4 won’t go away quickly



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RF Video Architectures and Technologies in a Digital World - 1 day
    Target Students:  Management, marketing, or sales personnel who need a basic knowledge of the technical components of a cable telecommunications system;  Technicians entering the industry from related industries, such as telephony or data communications;  Entry level technicians.

Course Objective:

Course Covers:

Cable architecture evolution: 

Review of the reasons for growth of spectrum; 

Evolution of two way capability and introduction of fiber optic technology;

Fiber in the last mile

Cable bandwidth evolution

Reasons for cable system design: 

Amplifier, forward path, reverse path, return loss (VSWR), gain, equalization, ingress, the funnel effect

Evolution of the triple play: 

how digital information is transported on an analog medium; 

introduction of voice, high speed data, and IP (Internet Protocol) networks

DOCSIS and PacketCable: 

History and purpose of DOCSIS 1.0 , 2.0, and 3.0; 

History and purpose of PacketCable 1.0-1.5, 2.0, Multimedia; 

Changes introduced by Next Generation Network modular network elements

Digital Television: 

MPEG compression simplified;

MPEG as transport; 

Comparison/contrast of IPTV and switched digital video

Physical standards for digital video

Types of connectors, wiring, distance limitations

Emerging technologies for digital transport in the home:

Home PNA (broadband over phone wires);

HomePlug (broadband over electrical wires);

MoCA (multimedia over coax)

Media gateways



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Basic Telephony

Telephony Residential Wiring

 Advanced Telephony Topics

Internet Telephony(VoIP)

Business Telephone Communications

Basic Telephony4 hours
    Target Students:  Customer Services Representatives and marketing personnel with no telephony background; Entry level technicians; Technicians with no previous telephony experience.

Course Objective:

Course Covers:
Network Components
Call Routing
Number Portability
Effects of telephone traffic
What this means to a Telephone Company customer
Optional Business Systems section.

Telephony Residential Wiring – 1 Day
    Target Students: Technicians or engineers with no previous telephony experience who require detailed knowledge of residential telephony equipment and wiring and a basic overview of the public switched telephone network.

Course Objectives:

Course Covers:
Inside the House: Details of wiring and station sets;  Troubleshooting techniques ; Lab covering in-house wiring
From the house to the switched public network:  Demarc through the switch
Call routing and the Public Network.

Advanced Telephony Topics - 1 Day
    Target Students:  Technicians, Engineers, and Marketing and Management personnel with some technical background who require a detailed overview of telephony, the public switched telephony network, services on the network, and the associated intelligent network.

Course Objectives:

Course Covers:
Signaling and the Local Loop
The Central Office
The Telecommunications Switch
Call Routing and the Public Network
Number Portability
Analog to Digital Conversion
T-1 Carrier:  AMI through ESF
IP in Telephone Networks
The Big Picture:  How It All Connects
New Technologies and Emerging Applications.


Business Telephone Communications Systems - 1 day
    Target Students:  Technicians, Engineers, and Marketing and Management personnel with some technical background who require a detailed overview of telephone systems used in business applications.

Course Objectives:

Course Covers:
Introduction, History, and Regulation
Business Telephone Systems Hardware: Basic Telephony and Telecommunications Networks,   Business Telephone Systems Hardware: PBX and Key Systems
Business System Features and System Evaluation
Review of Data Communications; Analog to Digital Conversion through T-1 Carrier
IP (Internet Protocol) Telephony and VoIP (Voice over IP)                       
Bandwidth Management;  More Efficient Use of Medium for Digital Data Transfer
Adjunct Systems (e.g.:  VoiceProcessing);

Multimedia in Business Systems

Building Wiring


Internet Telephony (VoIP) - 1 Day
    Target Students:  Technicians, Engineers, Marketing Personnel, and Management personnel with some technical background.

Course Objectives:

and how they all differ from circuit switched telephony

Course Covers:

Introduction:  What is VoIP?

Routing VoIP Calls

Discussion of the networks and protocols that enable Voice over IP;

 interactive exercise that illustrates the effects of routing, delay, jitter, and buffering

The Legacy of Circuit Switching

How vintage circuit switched technology affects the ways that VoIP is implemented; 

Technical and customer expectations for VoIP service

Converting Voice to IP

How analog voice signals become digital information

VOIP Standards

Discussion of standards for VoIP, both within and outside of the cable telecom industry; 

Overview of PacketCable 1.5

Alternate Ways to Deliver VoIP

Comparison of VoIP implementations, including broadband telephony offerings, against cable’s VOIP offerings.

Wiring the Customer’s Premises

Discussion of residential telephony wiring with emphasis on what needs to be done to prepare a home for cable telephony.

Installing VOIP

A step-by-step guide to installation of a residential EMTA.

Testing and Troubleshooting

Overview of tests associated with VOIP :  Pre-installation testing to prequalify plant;  voice quality testing.


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Wireless 101- 1 Day
    Target Students:  Technicians, Engineers, and Marketing and Management personnel with some technical background who require a detailed overview of wireless technologies, with an emphasis on wireless cellular communications.

Course Objectives:

Course Covers:
Introduction to Wireless Systems
History of Mobile Telephony
Basic Cellular Concepts
Digital Radio Access Technologies
Cellular Networking - Roaming/Mobility Management
Next Generation Cellular - Opportunities and Limitations

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Business Communications Systems - 1 day
    Target Students:  Technicians, Engineers, and Marketing and Management personnel who need to understand how voice and data systems fit into business operations and a service provider’s network.   This course is an expansion of the Business Telephony Systems course, which includes data topics, in addition to voice systems.

Course Objectives:



Course Covers:
Evolution of business systems

Telephony and telecommunications networks

Traffic engineering

Business voice systems

PBX and key system features

Analog and digital signals

Business data networks

The Internet Protocol (IP) and its impact

IP addressing

Voice over IP

Physical interfaces to business voice and data systems

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